Refund Policy

Refund & Exchange Policy

At The Vittorio, we strive to ensure that every customer is satisfied with their purchase. Please read our Refund & Exchange Policy carefully before placing an order.

Return & Exchange Eligibility

All items must be returned and inspected before any refund or exchange is approved.

For orders within Pakistan, refund or exchange requests must be made within 3 days of delivery.
Customized, personalized, or special-order items are not eligible for return, refund, or exchange.
Items must be returned in their original condition, unworn, unused, with all tags attached and in the original packaging.
Proof of purchase or a valid order confirmation may be required.
Items sent back without first contacting us and receiving approval may not be accepted.

To request a return or exchange, please contact us using the details below.

Phone: 0316-0100998
Email: thevittorioclothing@gmail.com
Address: Phase V Defence Housing Authority, Karachi, Pakistan 75500

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order. To help us evaluate the issue, you may be asked to provide clear photos or videos of the product.

Once the issue has been reviewed and confirmed, we will arrange an appropriate solution, which may include:

Replacement of the item
Exchange for the correct item
Refund of the applicable amount

All products are covered by a 3-day replacement warranty from the date of purchase for manufacturing defects or products that do not match their description.

Please note that this warranty does not cover damage caused by misuse, accidents, improper handling, water damage, normal wear and tear, or any other abuse of the purchased product.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Sale or promotional items
Gift cards
Items that have been worn, used, washed, altered, or damaged by the customer
Items returned without their original packaging, tags, or proof of purchase, where applicable

Exchanges

If you would like to exchange an item, please contact us within 3 days of delivery.

All exchange requests are subject to product inspection and availability. Once your returned item has been received and approved, we will provide instructions regarding the exchange process.

If the requested replacement item is unavailable, we will discuss the available options with you.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the applicable refund amount will be processed through the original payment method, where applicable, within a reasonable processing period.

Please note that additional time may be required for your bank, card provider, or payment service provider to process and reflect the refund.

Partial refunds may be issued in certain circumstances, including where an item is returned in a condition different from its original condition for reasons not caused by The Vittorio.

Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

If you need to make changes to your order, please contact us as soon as possible. While we cannot guarantee that changes or cancellations can be made, we will do our best to assist you if the order has not yet been processed.